/ AU VAPE & POUCH B2B FAQ
Clear Answers Before You Talk Numbers.
Straightforward pricing, MOQ, and logistics breakdown for Australian tobacconists and vape retailers. Get the facts on our stock availability and custom clearance guarantees—zero fluff, zero signup friction.
What is the Minimum Order Quantity (MOQ)?
We keep barriers low for AU local businesses with a standard MOQ of 100 units. To help you test the market or refresh your shelves, we support mixed-flavor batches—you can mix and match flavors in increments of 10.
How quickly will I get a response?
Typically within hours during Australian business hours (AEST). For the fastest turnaround on stock availability and tiered pricing sheets, WhatsApp us directly. Website forms are generally processed within the same business day.
Where is your stock located and how long does delivery take?
Our primary wholesale warehouse is located in Melbourne. For standard local stock, dispatch takes 3 to 7 business days. Major hubs like Melbourne and Sydney enjoy the fastest transit, while regional locations and WA (Perth) may require additional days depending on carrier schedules.
How do you handle Australian custom crackdowns or supply gaps?
Due to evolving AU regulations, local temporary shortages can happen if customs intensify border checks. To secure your supply, we activate our backup overseas channel. Overseas dispatch typically takes around 15 days, but can extend to 15-30 days based on flight queueing and airline availability.
How does the B2B ordering process work at OzFlavor?
We streamlined our process to save you time—no tedious account creation or carts required:
Confirm: Lock in your brands, quantities, and flavors (mix-and-match per 10 units).
Payment: Complete your invoice payment.
Details: Provide your detailed shipping address and contact number.
Dispatch: Once our accounts team verifies the transaction, your order is handed over to our freight partners immediately.
What is your policy if a shipment gets seized or lost in transit?
Your investment is 100% protected. If a shipment encounters transit issues or gets seized by customs due to our backend logistics, OzFlavor takes full responsibility. We will arrange a complete reshipment to your doorstep. We absorb the operational risk so you can focus on scaling your retail business.
Need a Custom Rate for Larger Volumes?
Skip the queue. If you are looking to place a large-volume order or need a live stock update on specific vape brands and pouch flavors, ping OzFlavor directly on WhatsApp. A real human from our Melbourne team will handle your quote within hours.